1.1 This document represents (1) the general terms and conditions of use of the website, which regulate the rules for using the online store located on the website, including the conclusion of a contract of sale with a trader from this online store, as well as (2) the agreement between the seller and the customer for purchase and sale through the site of

1.2 These general terms and conditions are binding on all persons who use the website and / or register on the Internet address When using the website, the persons are obliged to comply with these General Terms and Conditions, as well as the applicable legislation of the Republic of Bulgaria and the European Union for the goods and services provided on the website. By clicking on any object, link or button located on the website of, the persons who use the website agree and fully accept and undertake to comply with these Terms and Conditions.



2.1 “Softwater” Ltd. is a limited liability company, duly established and valid under the laws of the Republic of Bulgaria, registered in the Commercial Register and the register of non-profit organizations at the Registry Agency under a unique identification code 206501251, with registered office and address in Sofia 1463, Triaditsa district, Prestige Business Center, 49 Patriarch Evtimiy Blvd., 4th floor, VAT included: BG 206501251

2.2 “Software” Ltd. administers the online store Softwater, in the form of the website
You can contact us at our address for correspondence: Sofia 1463, Triaditsa district, Prestige Business Center, 49 Patriarch Evtimiy Blvd., 4th floor, at the email address



3.1 “Seller, Software, Company, Provider” – means “Software” Ltd., registered in the Commercial Register and the register of non-profit organizations at the Registry Agency under a unique identification code 206501251, with registered office and address in Sofia 1463 , Triaditsa district, Prestige Business Center, 49 Patriarch Evtimiy Blvd., 4th floor, VAT included: BG 206501251

3.2 “Buyer” – a person aged 18 or over who has entered into a contract of sale at a distance through the platform of the online store –

3.3 “User” means any natural or legal person or other legal entity that views or uses in any way the functionality of the Website and the Platform, including but not limited to viewing, ordering, purchasing, returning goods etc.

3.4 “Online store” – means the platform and the virtual store located on the domain, providing the opportunity to purchase goods via the Internet.

3.5 “Order” – means the order of the User made through the website for certain selected goods, together with the chosen method of payment and receipt of goods.

3.6 “Product (s)” and / or “Product (s)” – any subject of a sales contract concluded between a Buyer and a Seller through an online store.

3.7 “Contract” – is a distance contract between the Seller and the Buyer for the sale of Product (s) and / or Product (s) through the Online Store, an integral part of which are these general terms of use of the Online store.

3.8 “Price of the product or goods” – means the price per unit or for a certain quantity of goods, specified in Bulgarian levs, including value added tax and all additional taxes and fees



4.1 These General Terms and Conditions are mandatory for all Users of the online store Any entry or use in any way of the website means that you have carefully read these General Terms and Conditions and have agreed to abide by them unconditionally.

4.2 The General Terms and Conditions may be changed unilaterally by the Software at any time by updating them. The amended Terms and Conditions are binding on all and enter into force immediately upon their publication on the website.

4.3 The Software has the right to make changes to the General Terms and Conditions at any time in its sole discretion or if the changes are imposed by virtue of an effective regulation.

4.4 It is the responsibility of users to periodically check that changes to the Terms and Conditions have been made

4.5 Software makes every effort to keep the information on the website and in the Online Store always accurate and up-to-date, but does not claim its completeness and authenticity.

4.6 Software cannot guarantee the availability of the products offered. However, it undertakes to inform consumers in good time of their absence

4.7 Software is not responsible for technical problems that may occur to users when trying to access or visiting the Website, which are related to the operation or compatibility of their own configuration / through the use of website /.

4.8 The Website may contain links to third party websites. The Software is not responsible for the content of these web pages, as well as for any damages or damages that may occur as a result of their use, as access to them is at the discretion and responsibility of the User.

4.9 The users of the website and the online store accept and undertake not to use the online store to send, publish or any other actions related to the publication of illegal, threatening, racist, offensive, defamatory, vulgar, vulgar or harmful to minors content. Visits to the website and transactions through it must be made for personal use and exclusively for lawful purposes and in a manner that does not restrict or impede its use by third parties. Visitors are obliged to use the website in accordance with the law, good morals and these General Terms and Conditions, not to take actions that could cause damage or malfunction or affect or threaten the provision of services to

4.10 Users are not allowed to pass on inside and confidential information obtained or disclosed as part of commercial relations or confidentiality agreements, nor information infringing any patent, trademark, copyright or other property rights of third parties

4.11 Users may not use or apply computer viruses, any other code, files or programs that are intended to interrupt, destroy or interfere with the operation of any computer software or hardware, intentionally or not, as such action violates the applicable Bulgarian and European legislation. Users are not allowed to visit the website in order to abuse third parties or use the website to collect or store personal data.



5.1 The website and the Online Store can be viewed completely freely and free of charge without requiring registration.



6.1 Each product or product published on the website is provided with information about the Price, the main characteristics and additional information aimed at supporting the informed choice made by the Users at the time of purchase. Software is not responsible for inaccuracies in the description of the Product, which do not relate to the main characteristics of the product, and does not claim the completeness of the information provided.

6.2 All prices listed on the website are in Bulgarian lev, euros, or leis and include value-added tax. In case the Product has several modifications, the prices for each of the modifications are indicated. The software has the right to change the prices listed on the website, at its discretion, at any time and without obligation to notify Users in advance. The User is obliged to pay the price that was indicated on the website during the execution of the Order, regardless of whether it is lower or higher than the updated price.

6.3 Software has the right at any time and without notice to make changes in the published goods, prices and other characteristics of the Goods and Users are considered informed of these changes from the date of publication. Information on some of the published Goods may not be updated in all cases, the Users will be notified, in case of an Order, before their delivery, for out-of-date information on the website related to the ordered Goods. Some of the information published on the website may relate to goods that are not available and are not available at the moment, for which we apologize in advance.



7.1 The online store accepts Orders 24 hours a day, every day. The User has the right to order all the Goods listed on the website. When placing an Order, the User has the right to choose the type of goods and their quantity, method and terms of delivery, according to the options offered on the website.

7.2 Each selected Product is placed in a virtual basket of the User. Until the confirmation of the order, the User can view and change the ordered Goods, quantities, method of payment and other data related to the specific order.

7.3 When placing an order from the online store, the User enters into a contractual relationship with “Software” Ltd. for the sale of the selected item, regulated by these General Terms and Conditions, and the order is considered confirmed after receipt of confirmation from, containing all the above parameters and according to the instructions provided on the Site and / or in the email confirmation of the order.

7.4 The distance sales contract between the Seller and the Buyer shall be deemed concluded at the time of receipt by the Buyer of his e-mail notification that the goods are ready for dispatch. The contract of sale concluded between the Buyer and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Buyer.

7.5 Execution of Orders and conclusion of contract / s for distance purchase and sale with Software is carried out without registration of a User Profile. By placing an order without registration and checking the box consent to the personal data entered in the Order to be used and stored by Software for the purposes specified in the General Terms. The fields that must be filled in to complete the Order are marked with an asterisk. The User agrees and declares that he will provide correct, accurate, up-to-date and complete information when filling in the data for placing an Order without registration. The User agrees to provide voluntarily the personal data required by the form for placing an Order without registration. Software may at any time change the amount of personal data required to place an Order without registration. In the event that the User provides incorrect, inaccurate, outdated or incomplete information when placing an Order without registration, the Software has the right to deny him further access to part or all of its services. Software is not responsible for incorrect and / or incorrectly executed Order made in connection with the information received from the User when placing an Order without registration. Software is not responsible for undelivered orders or other defaults due to outdated data. The costs for resending the Goods shall be borne by the User.

7.6 Upon finalization of the Order and confirmation by the User, the User undertakes to pay the Price of the Order and again declares that he is aware of the fact that the Order is related to the obligation to pay by him. After finalizing and confirming the Order by the User, the system of the Online Store automatically sends an informational e-mail, which confirms the receipt of the Order in the system of the Provider.

7.7 Users understand and agree that certain Goods may not be available at the time of the Order.In case the Provider is not able to fulfill the Order due to the fact that it does not have available Goods, the Provider notifies the User of its exhaustion at the contact number specified by the User or by sending a message to the e-mail address specified by the User. within 48 hours of receiving the Order. When the Order is received on a non-working day or the specified 48 hours expire on a non-working day, the notification shall be made by the end of the first working day. In these cases, the Supplier shall refund to the Client in full the amounts paid by him for the purchase of the Goods, if the same have been prepaid.

7.9 The Supplier may request additional confirmation, including by phone or e-mail of the completed Order. In case the User refuses to provide the information / confirmation required by the Provider, the refusal to provide it automatically leads to cancellation of the Order with or without additional notice to the User.



8.1 Users can choose one of the following methods to pay the price of their order:
A. By credit or debit card.
In our online store you can make a purchase with your credit or debit card, Visa, MasterCard.
If one or more products from your order are not available and you are charged the full amount, in case the order for the product is canceled, the amount on the card with which the payment was made may be refunded. In this case contact us at
B. Cash on delivery.



9.1 By placing the Product (s) in the shopping cart, you can see the delivery costs that correspond to your order.

9.2 If the Product (s) are not ready for delivery, your order remains pending and we will contact you for the expected time in which the product will be available to replace or cancel the order.

9.3 The delivery address provided by the Buyer must be correct and up to date.In case of absence from the specified address or any change in the data for the specified address, the Buyer is responsible to promptly notify the courier so that the shipment can be delivered to the correct address Otherwise the Buyer will be charged for additional shipping costs.

9.4.The products are delivered according to their type with the Transport Company at the address you specified for your order within 3 days. In case of delay in delivery of your order, please contact us at

9.5 Delivery methods:
9.5.1 By courier to address (1 to 3 working days)
9.5.2 To the office of the courier company

9.6 The Supplier shall not be liable for delay in the event that the delay is due to the fault of the courier / carrier performing the delivery, the warehouse and / or due to circumstances beyond the Supplier’s control.

9.7 Upon delivery, the Goods shall be carefully inspected by the User and / or a person authorized by him. If the inspection finds obvious defects, the absence of any of the accessories accompanying the Goods and / or any of the documents required by Bulgarian law (eg damaged integrity of the packaging; external deformation of the Goods – distortions, scratches, broken or damaged elements / parts or similar, missing receipt / invoice, missing accessory accompanying the Goods), the User immediately informs the person making the delivery, for which a report is drawn up. In addition, the User immediately notifies the Provider by e-mail If the User does not do so, the Goods are considered approved and he loses the right to later claim that the Goods were delivered with obvious defects, the absence of any of the accompanying The goods are accessories and / or any of the documents required by Bulgarian law. Complaints about goods purchased through the Online Store are made according to the rules of the Consumer Protection Act, and in addition the User should notify the Provider by e-mail for each complaint, attaching the relevant invoice / receipt for purchased goods or indicating its number and date.

9.8 The supplier is not liable for damages caused during the assembly / installation of the products, as well as immediately thereafter



10.1 Pursuant to Art. 9 of Directive 2011/83/EU of the European Parliament and the Council, a consumer has the right to withdraw from the distance selling contract and request the return of goods ordered and purchased by him within 14 (fourteen) days from the date of receipt of the Goods by the User or by a third party other than the carrier and specified by the User, or when the User has ordered many goods with one order, which are delivered separately from the date on which the User or a third party from the carrier and specified by the User, received the last product. The conditions under which the return is made are:“

• The User shall notify the Provider in advance by e-mail: that he withdraws from the distance selling contract;
• the goods are in complete condition, as well as the integrity of the protective stickers and other markings placed by the Supplier is not violated;
• The goods must be returned together with all documents belonging to them.

10.2 In case of non-fulfillment of the specified conditions, the Supplier reserves the right to refuse to accept the returned Goods and accordingly not to refund the full amount paid by the User.

10.3 All transport and any other costs of returning the Goods are entirely at the expense of the User. Until the return of the Goods by the User to the Supplier, the risk of accidental loss or damage is borne entirely by the User. In case a Product due to its nature cannot be returned in the usual way by mail, the User bears the costs of returning the Goods in another way and pays them according to the relevant tariffs, price lists, etc. of the relevant courier or other companies he has chosen to use for the return.

10.4In case the User exercises his right under Directive 2011/83/EU of the European Parliament and the Council, provided that he has met the above conditions, the Supplier undertakes to reimburse the Price of the Order (except for additional costs associated with the method of delivery chosen by the User), within the statutory 14-day period. The Supplier has the right to postpone the refund until the Goods are returned or until proof is provided that the Goods have been sent back, whichever comes first.

10.5 The User shall send to the Supplier or return the Goods without undue delay and in any case not later than 14 days from the date on which the User received and approved the Goods. The deadline is considered met if the User sends or returns the Goods to the Supplier before the expiration of the 14-day period.



11.1 Each user browses the website without having to provide personal information. Personal data is provided when placing an order. By accepting these General Terms and Conditions and checking the box “I agree with the processing of my personal data”, the User gives his explicit and unconditional consent, until his possible explicit written cancellation, the personal data provided by him to be collected, stored, processed and used by Software and / or third parties authorized by the company, including, but not limited to: courier companies, banks, etc., for the purposes of performing the contract for distance selling and delivery of ordered goods.


Software as an administrator of personal data, informs its visitors that the use of services provided by requires the collection of certain personal data or information to identify the user. Personal data includes data and information that identifies the identity of a person, such as name, address, telephone, email address or other data that may be related to the identity of a person.Data that is not necessarily related to the identity of an individual may also be collected, including but not limited to IP addresses, browsers, operating systems, cookies, advertising IDs, device types, etc.

When purchasing goods from the online store and choosing a bank card payment method, you will be asked for details such as the holder’s name, card number, validity date and CVV number.


The Software collects the personal data of the Users only for the purpose of ensuring the functioning of the provided services, including for the execution of the distance sales contract and for the delivery of the ordered goods.

Software informs Users that it is possible to collect and process personal data and other information for internal statistical purposes such as inspections, data analysis and surveys to improve the services offered, but always in accordance with European and Bulgarian legislation on personal protection data.


The Software, as the administrator of the personal data contained on this website, informs its visitors that the processing of the provided personal data is done in writing, electronically or by telecommunication in order to provide them with the desired service.


Software informs its users that in order to achieve the objectives and improve the services provided, it has the ability to transfer personal data to third parties in some of the following cases:
• Delivery
In order to fulfill our obligations under the distance sales contract and to deliver the ordered goods, Software has the right to transfer personal data to courier companies such as name, address, telephone and other information related to the delivery of goods. t1>
• Advertising, Statistics, Marketing:

We can work with a statistical company to help us understand how the website is used and to record statistics, such as the frequency of visits and the length of stay spent on the website.We work with advertisers and advertising agencies who need to know how users interact with the website. Advertisers and advertising agencies use some of the information collected on the website, including, but not limited to, the unique user ID of the user’s device and / or mobile phone number. To protect the anonymity of information, we use encryption technology to ensure that third parties cannot intercept the identity of individuals. Affiliates may also collect anonymous information about other websites you have used / downloaded, web pages you visit, accurate information about your location, other inaccurate information about your location, in order to display targeted ads on the website / application or elsewhere. The encrypted information you provide may be passed on to our partners and combined with other information available to you for statistical analysis or advertising purposes. Our partners do not use the information we provide to them on their own and have agreed to abide by the privacy policy. Users have the right to withdraw their consent by following the procedures described in section


• Partnership with third countries
We may transfer data to third parties for the purpose of providing a service you have requested or a promotional offer offered by us or third parties. The transfer of information between partners includes, applications or websites that contain API, or our other services and application programming interfaces (API) or services to which is connected
• Social networks

Our website may provide the ability to share on social media and other related tools that allow you to share your actions on the website with other applications, websites or media, and vice versa. Using such features allows you to share information with your friends or the general public, depending on the settings you specify in your personal profile.Please refer to the privacy policies of these services on social media for more information on how your data is processed
• Transformation and reorganization of the commercial enterprise
In case of transformation or reorganization of the commercial enterprise such as sale, merger, amalgamation, division, separation, change of control, transfer of shares or liquidation of “Software” Ltd., then, at its discretion, Software may transfer, sell or provide information collected from the website of one or more related third parties. In this case, the Software will notify all Users before the transfer of personal information or before being subject to another privacy policy.
• Request from judicial and state authorities
The Software informs the Users that it may provide personal data to the prosecutor’s office, police, judicial institutions or other state bodies, on the basis of and within the legal provisions and following an explicit request by them.


Users may communicate with the Software at any time to verify the existence of a user profile, its correction, modification or deletion, and the cancellation of e-newsletters. When updating personal information, the Software may ask to verify the identity of the user in order to respond to his requests.

11.6.1 Every user has the right to receive information whether his personal data is stored, processed, the purpose of processing, for which he does not owe any fee, as a written request to our correspondence address email address:

11.6.2 Each user has the right to request from Software to correct his personal data by sending a request to our correspondence address email address:

11.6.3 Any user may withdraw his or her explicit and unconditional consent to the processing of personal data, request the Software to suspend the collection of personal data and delete the personal data collected so far, if there are grounds provided by law, such as send a request to our correspondence address email address:


The software shall take the necessary organizational and technical measures for the protection of personal data, including physical, personal and documentary protection. Software protects your personal data by applying cryptographic protection to all information systems used.



12.1 The website is the official online store of Software Ltd. (hereinafter referred to as the “Company”). All content on the website, the online platform (eg programs, information, data, trademarks, logos, photos, graphics, drawings, diagrams and any other features of all digital files in general) and the services of the website are defined as intellectual property of the Company and the creators of the online store, being protected by Bulgarian, Community and international intellectual and industrial property laws.

12.2 No part of the above content of the website and the online platform may be sold, copied, reproduced, modified, transmitted, republished and / or distributed in any way or by any means, in whole or in part, unless the Company and the creators of the online store have agreed in writing. Nothing in the distance agreement between the Software and the Buyer shall be construed as authorizing the Software to copy, distribute, publish, make available to third parties, modify in any way any part of the Content of the Website and platform.

12.3 Any reproduction, re-release, uploading, communication, distribution, transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of Software Ltd. or another copyright holder.



13.1 In the event of any dispute arising out of or in connection with the General Conditions, the Parties undertake to endeavor to resolve it in a spirit of understanding and mutual compromise.In case the parties fail to reach an agreement, the dispute between them will be finally settled by the competent Bulgarian court

13.2 Under Directive 2013/11 / EU, you have the option of resolving consumer disputes through the “Alternative Dispute Resolution” procedure in the European Union. In the event of a dispute related to an online purchase, you may contact the relevant Alternative Dispute Resolution (ADR) authorities or use the Online Dispute Resolution (ADR) website.

13.3 The provisions of the Bulgarian substantive law shall apply to all issues not settled in these General Terms and Conditions.


The website may use cookies to improve the practical work of users when browsing and to improve the overall quality of its services. Cookies are small text files that are sent to a user’s computer when they visit a site. Cookies are stored on the visitor’s / user’s hard drive, but do not receive information about any documents or files from the computer. They are used to facilitate the visitor / user’s access to specific services of, for statistical purposes, to determine the areas in which these services are useful or popular or for marketing purposes. The visitor / user of the website may configure his browser in such a way as to disable the receipt of all cookies or to notify him when sending a cookie. However, the visitor / user of the website should be aware that certain features or services of the website may not function properly without cookies.

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